VIP Club Overview
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Do points expire?
Yes, unused points will expire 90 days after their issue date.
How can I check my points balance?
You will see available points on the ‘Payment’ step of checkout when placing an everyday order.
Or, you can go to shopketo.com/cloud/wallet to view points balance and additional details. -- This Feature Coming Soon!
How do I spend my points?
Any available Points will be automatically applied to your SmartShip order. Plus you will find the option to apply Points to everyday purchases on the ‘Payment’ step of checkout.
Can I use my points towards taxes, shipping, and other fees?
No, Points can only be redeemed towards the subtotal value of selected products, excluding tax, shipping, and other fees.
How long does it take for points to deposit in my account?
Points will deposit approximately 48 hours after being earned, provided there were no affecting refunds.
When do I start getting 25% off?
The VIP+ 25% discount commences AFTER your 3rd SmartShip order has been processed. For example, if your 3rd SmartShip order processes on August 12, then on August 13 you could place an everyday order with 25% off.
How do I refer a friend?
Login to shopketo.com/cloud with the username and password you set up during your first purchase. Look for the ‘Referral Offers’ section on either the Dashboard or Reward pages. Click the ‘Share $X off’ button and choose how you want to share it.
Who can redeem a Give & Get Offer?
New Customers and existing Customers who have not placed an order within the past 12 months are eligible to redeem a Give & Get offer code.
Can I personalize my referral link?
Yes, you have the option to personalize your $10 Referral Link. You can do so by logging into shopketo.com/cloud, then click the ‘Manage’ button on the Give $10 offer, then select ‘Personalize’.
Your Give $20 Referral Link is auto-generated and does not support personalization at this time.
How does this affect New Personal Qualifying Volume (NPQV)?
NPQV works the exact same way.
The QV from one-time orders placed during the first 30 days of new personally enrolled Customers and Promoters AND/OR volume from the 1st SS processed. The 30 days starts with their first order, setting up their first SmartShip or placing their first order (or SS order) in the last 12+ months. When a Customer upgrades to a Promoter, this triggers a new 30 day period where such orders will be included in NPQV. Used only as a qualifier for certain bonuses.
So, YES! Customer who use Give & Get codes to refer other customer also count toward NPQV.
Can I use points even if I'm not a VIP Club member?
Yes! You can use your points even if you no longer qualify for the VIP Club. But you will stop earning new points and your points still expire after 90 days.
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