Shipping Policy – Australia

Thank you for visiting and shopping Ketones AU, LLC. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are typically fulfilled within 1-4 business days (excludes weekends and holidays). Please check the product shipping notes for up to date information on each product, which takes into account special circumstances such as holidays and/or unexpected delays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email, Cloud office popup, phone (via text message), or app notification.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout, based on your location and items in your shopping cart.

Shipment method Estimated delivery time
UPS Worldwide Save 5-7 business days
AUS Economy 21 business days

Delivery delays can occasionally occur.

Special destinations

Ketones AU, LLC ships to P.O. box addresses in Australia.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties & Taxes

Ketones, AU, LLC is not responsible for any additional duties or tax that may be applied by your local Customs officials to your order after it ships. Some countries assess these additional fees prior to final delivery. The payment of those additional fees is the responsibility of the Customer.

Damages

Ketones AU, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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