Thank you for visiting and shopping Ketones NZ, LLC. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are typically fulfilled within 1-4 business days (excludes weekends and holidays). Please check the product shipping notes for up to date information on each product, which takes into account special circumstances such as holidays and/or unexpected delays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email, Cloud office popup, phone (via text message), or app notification.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout, based on your location and items in your shopping cart.
|Shipment method||Estimated delivery time|
|New Zealand Economy Service||3-7 business days|
|UPS Worldwide Save||5-7 business days|
Delivery delays can occasionally occur.
Ketones NZ, LLC ships to P.O. box addresses in New Zealand.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes
Ketones NZ, LLC is not responsible for any additional duties or tax that may be applied by your local Customs officials to your order after it ships. Some countries assess these additional fees prior to final delivery. The payment of those additional fees is the responsibility of the Customer.
Ketones NZ, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.