What is a SmartShip

A SmartShip is an automatic order you can set up with your purchase so each month you will receive your product.

You can change the product, change the date of your SmartShip or cancel any time you wish.

On your SmartShip date, your order will be processed. If the charge does not go through for some reason, your SmartShip will be rescheduled for the next day. After 3 attempts, if your SmartShip is unable to be charged, it will be automatically cancelled.

How to Access SmartShip

1. Login to your Shopify account https://mypruvit.shop/

2. Click on the Person Icon (Right side next to shopping cart)

Change Product

Coming Soon

Reactivate SmartShip

** If your SS canceled and you would like to re-activate that same SS or a previous SS you had in the past - follow these steps below**

1. Login to your Shopify account https://mypruvit.shop/

2. Click on the Person Icon (Right side next to shopping cart)

3. Click Orders 

4. Click Create Subscription

Update payment Information

Coming Soon

Update Shipping Address

Update Shipping Address for Product and other mailings from Pruvit HQ

1. Login to your Shopify account https://mypruvit.shop/

2. Click on the Person Icon (Right side next to shopping cart)

3. Click the drop down arrow top right by your initials

4. Click Profile

5. Click Add

6. Enter Address Click Save

You can select this as your DEFAULT address by clicking the check box This Is my Default Address

If you add a phone number to the new address this DOES NOT update the phone number on your account, only the phone number that appears on the shipping label

This will ONLY update the address for Shipping address on Product and HQ mailings. If you need to update your TAX address click on this link and follow the steps Shipping-Address (add HC link for Update Tax Address)

Please note, you can have multiple saved addresses in your Shopify account. Each user is responsible for updating the correct shipping information for one-time product orders, automatic SmartShip orders, as well as their DEFAULT address for gifts.