Due to security measures, an order may be placed on auto hold if it is needing to be verified by our Fraud Department. Please contact our Fraud Department at the number provided below to verify the order. You will leave a voicemail with your name, order number, phone number that is registered to your account, and any other details that you think will help verify the order. You may also receive a phone call or email from our fraud prevention team. Please be sure to respond to any calls/emails within 3 business days.
Fraud Department Phone Number
972-666-6097
In some cases orders can be verified by SMS text message with a 6 digit verification code. To receive SMS texts, login to your account to be sure that the phone number on your account has been verified and click the send code option at the top of the screen. Once you receive the code, you will need to verify the order within 15 minutes.
For your protection, if an order placed under review is not verified within 3 business days it will be refunded and classified as fraudulent.
If you have any additional questions or concerns you can contact Pruvit Customer Support support@pruvithq.com
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