*Information last updated April 15, 2026*

How do I log into my back office?

mypruvit.com - You can enter your mobile number and fill in the code you receive via text - OR - you can login with your same username & password that you have always used.
Your cloud back office is still available for historical reference.

How do I update my password?

Log into your account at, pruvit.com, and click on the person or initials icon (top right), then scroll down and click on Profile, then select Password at the top to create your desired password.

Where is my Cash wallet balance?

That depends on when it was earned.

Your Cloud wallets are still accessible.  If you have a balance in your old back office that you received based on production before February 1, you may log in to the wallet at cloud.justpruvit.com and transfer those amounts to your existing iPayout eWallet account.

If you earned commissions on any February production that you see in the new MyPruvit back office, you may transfer those funds to your iPayout eWallet account.

mypruvit.com > commissions > earning management 

Under the Point Accounts a Cash Wallet and Three for Free wallet will appear once you have funds that are deposited into them. 

We are sorry for this inconvenience. In the future, if there are any balance that were not collected in the old back office, we will move them into the new MyPruvit wallet. Stay tuned for more updates!

MyPruvit app on my phone always takes me to the old site (Cloud). What do I need to access the new MyPruvit site with the app?

This has been updated automatically to the new upgraded MyPruvit backoffice.

How do I log into my shopping cart?

pruvit.com - You can enter your mobile number and fill in the code you receive via text - OR - you can login with the same username & password that you use for your Cloud Backoffice.

Can I still use 3FF points, Cash Wallet Coupons and my Cash Wallet to pay for my orders?

Maximum 3FF points allowed has been increased from 350 to 500 for March, April, May and June.

Cash Wallet is currently not available to pay for the balance of your SmartShip order. The Pruvit Ninjas are working on this, and it will become available again in the near future.

However, Cash Wallet Coupons will not be available at this time in the new Shopping Cart.

What happens to my Cash Wallet Coupons that I have already created?

The CWC feature will not be available at this time in the new shopping cart so Pruvit will automatically recycle the CWC you have already created to be put back into your wallet.

How do I know if my order has shipped?

When logged in to the new website, pruvit.com, click on the person icon (top right), then click on Orders and you will see the status that shows for that order and expected delivery date.

You will receive processing emails when your order is preparing to ship.

When you click on the banner, "On it's way", it will show you the tracking information and carrier to track your order. You can also click on the link, to be redirected to the tracking website for your order.

There is also a "Track Order with Shop button" that you can click and scan the QR code to receive real time delivery updates.

In this section, you can also download your invoice for your order.

If your order has not shipped, check out our Shipping Updates, and reach out if you did not receive an email in regard to the status of your order.

How do I see or update my SmartShip?

Log into your account at, pruvit.com, and click on the person or initials icon (top right) > Subscriptions > view details. You can edit products or cancel your SmartShip from this page.

If you do not see the next processing date, we have removed it to eliminate confusion, as SmartShip orders are still manually processed for the rest of March.

HQ will be sending you notifications within 24-48 hours of your SmartShip processing. Please be on the lookout to ensure any changes are made prior to your SmartShip processing.

At this time, the option to select your desired processing date is not available. Once this option becomes available, notifications will be sent out.

If you are unable to edit your SmartShip, reach out to support@pruvithq.com, so we can further assist you.

How do I create a SmartShip subscription?

Log into your account at, pruvit.com, and click on Supplements. Go to the product you wish to purchase, be sure to select charge or caffeine free.

Selecting One Time Purchase will create an order that will process immediately.

Selecting SmartShip will create a order that will process immediately, and will add the product to a SmartShip subscription.

It is important to note, if you process an immediate order and selected SmartShip, this will NOT override your existing SmartShip subscription, but will create an additional SmartShip subscription instead. If your intention is not to have more than one SmartShip subscription, be sure to log in and update your Subscriptions.

How to cancel/resume/skip your SmartShip?

Login to pruvit.com, click on the person icon (top right), click Subscriptions, you can view your active SmartShip.

View Details>Manage Subscription-In this section, you can edit your shipping address, edit SmartShip product(s), and/or cancel.

Skip Next Order-Click and pop up will show to click and confirm you wish to skip next months SmartShip order.

Resume-Click on the person or initials icon (top right) > Subscriptions > Resume

Please be advised, the Pause option has been removed. If your current SmartShip is in Pause status, you will be sent direct communications in the near future, of how this status will be changing for you.

How do I update my address?

Log into your account at pruvit.com, click on the person icon (top right), click Subscriptions, click Profile.

In this section you can add, remove and set a default address for your account.

How do I update my Notifications?

Log into your account at pruvit.com, click on the person icon (top right), click Notifications.

In this section you can update your Email and/or SMS messages preference for News and Promotions.

Can I build my own bundle? 

Yes, click this link, Build Your Own Bundle.
You can chose both Charged and Caffeine Free flavors for your bundle, support products and a shaker,

Can we still cancel an order within 20 minutes of being placed?

No, at this time, this option is not available. 

Where are my 3ff points?

Your 3ff points have been moved over to your mypruvit.com wallet. You can see your balance there now.

Can I still access my cloud back office?

Yes - you can still login to cloud.justpruvit.com and transfer money at this time.

Your cloud backoffice will stay available for historical viewing, for some time.

It will eventually go away, but you still have that information available at this time.

Newly purchased orders will only be available to view on your new MyPruvit backoffice.

Should I still use the referral name?

Yes - you should still use your referral name as part of the link used when enrolling new customers and promoters.

However, when communicating through support@pruvitHQ.com, the fastest way for them to assist you is by giving your CustomerID or your email, and sending the email from the same email associated with your account.