Return an item from my order

Prüvit’s order-fulfillment and shipping systems are designed to get orders on their way as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has been placed. 

Please reference the return policy below for further instruction to process your return:

 

Prüvit Customers:

If you are not satisfied within 30 days from the delivery date,  you may contact Prüvit Support to return the unused portion of the product for a full refund of the product purchase amount, minus shipping and handling charges incurred. After 30 days, and up to 90 days post-purchase, you may contact Prüvit Support to return the remaining sellable portion of the product for a full refund on the returned items, minus shipping and handling charges incurred.

Open a Support ticket here. 

 

Prüvit Promoters:

If within 30 days from the delivery date, you are not satisfied with the product, you may contact Prüvit Support to return the unused portion of the product for a full refund, minus shipping & handling charges. Your promoter account will then be subject to 6 months suspension. Between 30 and 90 days, if you are not 100% satisfied with our products or are unable to sell them, you may return them for a refund (only if the product remains sealed and intact.) The refund shall be 70% percent of the original price for all returned products. Any shipping and handling charges incurred will not be refunded. 

Open a Support ticket here.

 

Problems with Shipments:

If within 30 days of the expected reported delivery date, you do not notify Prüvit Support of a problem with the receipt of your order, including but not limited to, failure to receive the product, improper sealing, damage to the container, quality of the internal product, and/or receipt of wrong product, refunds or exchanges will not be given. 

Open a Support ticket here.

 

ALL purchases are charged and refunded in U.S. Dollars. All returns, refunds, and exchanges will also be refunded or exchanged based upon U.S. Dollars. Prüvit Ventures, Inc. is not responsible for fluctuating exchange rates.

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