I received the wrong item in my order

If you received an incorrect item in your most recent order, please open a Support ticket here. Please include the following information in your Support ticket:

  • Order Number
  • Date of Purchase
  • UserName

If within 30 days of the expected reported delivery date, you do not notify Prüvit Support of a problem with the receipt of your order, including but not limited to: failure to receive the product, improper sealing, damage to the container, quality of the internal product, and/or receipt of wrong product, refunds or exchanges will not be given. 

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