Exchange an item from my order

Prüvit’s order-fulfillment and shipping systems are designed to get orders on their way as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has been placed. 

Exchanges can only be made for unopened salable products. Please contact Prüvit Support within 30 days of delivery for exchange instructions and authorization. You may open a Support ticket here. Please include the following information in your Support ticket:

  • Order Number
  • Date of Purchase
  • UserName
  • Item you wish to exchange
  • What product you wish to exchange for 
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