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  • ★ Smartship updates
  • ★ Transition to new system FAQ
  • ★ 📦 Shipping Updates 📦
  • ★ Where is my order?
  • ★ "IN PROGRESS","PARTIALLY FULFILLED" or "FULFILLED " on Order Tracking
  • ★ I am missing an item from my order
  • ★ Refund/Return Policy
  • ★ My order was damaged by the carrier
  • ★ PRØChamp Exclusive Lab Tours
  • ★ Cannot access my Wallet
  • ★ Social Media Guidelines
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  • ★ I-Fast Transformation System
  • ★ VIP Club 2024 Transition
  • ★ VIP Club 2024 FAQ
  • Account
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  • Policies
  • Promoters
  • Prüformance Rewards Program
  • Resources

Account

Manage Your Account

  • ★ Smartship updates
  • Update Public Profile
  • Share your Cart or Page
  • Manage Your SmartShip
  • Delete my account
  • Update email - phone number on your account:
See all 11 articles

Trouble Logging In

  • Login Issues

Support Questions

  • ★ Transition to new system FAQ
  • What are “Chargebacks”?
  • Can I contact Prüvit by phone?

Orders & Shipping

Order Support

  • ★ 📦 Shipping Updates 📦
  • ★ I am missing an item from my order
  • Payment Review
  • Prüvit Gear Shipping & Returns
  • Sezzle FAQ
  • Find the answers you need in the newly UPGRADED Prüvit Help Center!
See all 10 articles

Tracking Information

  • ★ Where is my order?
  • ★ "IN PROGRESS","PARTIALLY FULFILLED" or "FULFILLED " on Order Tracking
  • Tracking information not working
  • No tracking information shows in my Order History
  • Tracking information shows "Delivered"

Exchanges & Returns

  • ★ Refund/Return Policy
  • ★ My order was damaged by the carrier
  • Exchange an item from my order
  • Return an item from my order
  • I received the wrong item in my order

Policies

Company

  • Countries
  • Terms
  • Privacy Policy

Compliance

  • What Can I Say

Other

  • California Proposition 65 Info

Rewards

  • Pruvit Affiliate Policies & Procedures
  • Champion Car Bonus Program
  • Champion Car Bonus Program Guide

Promoters

  • Policies & Procedures (Europe)
  • Income Disclosure Statement
  • Policies & Procedures

Shipping

  • Shipping Policy – Austria
  • Shipping Policy – Belgium
  • Shipping Policy – Bulgaria
  • Shipping Policy – Canada
  • Shipping Policy – Croatia
  • Shipping Policy – Cyprus
See all 38 articles

Australia & New Zealand

  • Policies & Procedures – Australia
  • Policies & Procedures – New Zealand
  • Refund/Return Policy – Australia
  • Refund/Return Policy – New Zealand
  • Privacy Policy – Australia
  • Privacy Policy – New Zealand
See all 10 articles

Asia

  • Refund/Return Policy – Asia

Promoters

Current Promotions

  • ★ PRØChamp Exclusive Lab Tours
  • Kickstart Your Summer
  • K_1 Partner Promo - June
  • June Catalyst Promo
  • March Momentum Challenge
  • March To Your Trio
See all 16 articles

Past Promotions

  • NPQV Showdown October 2025
  • Get Two Promo
  • Get One Promo
  • High Five Club - July - EU/UK
  • High Five Club - July
  • High Five Club - June - EU/UK
See all 33 articles

Rewards Program (Commissions)

  • Commission & Rank Overview
  • Missing a commission payment

eWallet & iPayout

  • ★ Cannot access my Wallet
  • Cash Wallet Coupons
  • Update information for iPayout
  • I need eWallet (iPayout) registration email

Tech Updates

  • Websites
  • Cloud Office
  • Apps

Social Media

  • ★ Social Media Guidelines

COC (R6+)

  • Circle of Champions (R6+)

Prüformance Rewards Program

China, Hong Kong, Macao, Malaysia, Singapore, Taiwan (🇨🇳/🇭🇰/🇲🇴/🇲🇾/🇸🇬/🇹🇼)

  • Prüformance Rewards Program Guide PDF (CN/HK/MO/MY/SG/TW)

US / CA / AU / NZ / JP 🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵

  • Growth Market Royalties Program Guide [GMR]
  • Growth Market Royalties Program Guide (PDF)

Europe 🇪🇺

  • Growth Market Royalties Program Guide [GMR] (EU)

Great Britain 🇬🇧

  • Growth Market Royalties Program Guide [GMR] (UK)

Resources

Products

  • ★ Nat20 Variety Pack
  • ★ I-Fast Transformation System
  • KTONE Mist
  • 10 DAY CHALLENGE
  • KETO REBOOT® SYSTEM
  • KETO//OS NAT®
See all 27 articles

Product Menus

  • Product Menu (US)
  • Product Menu (Canada)
  • Product Menu (Australia)
  • Product Menu (New Zealand)
  • Product Menu (Mexico)
  • Product Menu (Great Britain)
See all 24 articles

Forms

  • Third Party Website Approval Request Form
  • Event Approval Request Form
  • Facebook Group Approval Request Form
  • Champion Car Bonus CCB – Request Form

Marketing

  • ★ VIP Club 2024 Transition
  • ★ VIP Club 2024 FAQ
  • 3 For Free Program 2024 FAQ
  • NAT Daily Schedule
  • Prüvit Logo
  • Prüvit Product Guide

Guides

  • Nat20 Go Guide
  • Prüvit Gear FAQ's
  • Using The Placement Lounge
  • Support Hack Sheet for our Promoting Prüvers
  • Support Hack Sheet for our Raving Fans
  • Hosting an Event or Keto Life Party
See all 10 articles

Tools

  • Technology FB Live
  • Opportunity FB Live
  • Drink Ketones Daily Facebook Group
  • Prüvit TV
  • Websites, analytics & settings
  • Prüvit Every Day App
See all 7 articles

Events & Tickets

  • EPIK 2025
  • How do I assign a ticket to someone else?
  • How do I register my ticket?
  • How do I purchase tickets?

Training

  • Challenges (Educational)

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